§ 8-404. Authorization -- Change in customer service

   Unless the telephone company or reseller complies with authorization and confirmation procedures adopted by the Commission and by federal law and regulation, a telephone company or reseller may not, on behalf of a customer:

   (1) change, or direct another telephone company or reseller to change, the customer's telephone company or reseller;

   (2) select a telecommunications service option for which the telephone company or reseller imposes a charge; or

   (3) change the person who bills the customer or the customer's billing arrangement.

HISTORY: 1999, chs. 543, 544; 2000, ch. 61, § 1.