§ 24-1205. Duties; reports

   (a) Duties. -- The Board shall:

   (1) Maintain public information available from State agencies, programs, and departments that provide health and human services;

   (2) Support projects and activities that further the development of 2-1-1 Maryland;

   (3) Examine and make recommendations to maximize the use of information technology in making 2-1-1 services available throughout the State; and

   (4) Evaluate the performance of each 2-1-1 Maryland call center;

   (5) Make recommendations to 2-1-1 Maryland regarding the quality of service provided by call centers or the performance of call centers when issues related to service quality and performance are presented to the Board;

   (6) Make recommendations regarding corrective action to be taken by a call center, as appropriate; and

   (7) Develop policies and procedures governing conflict of interest standards for Board members.

(b) Reports. -- On or before December 31, 2005, and every year thereafter, the Board shall report to the Governor and, subject to § 2-1246 of the State Government Article, to the General Assembly on the activities performed under subsection (a) of this section.

HISTORY: 2004, ch. 390; 2010, chs. 310, 311.