§ 3-528. Customer Council -- Duties


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  •    (a) Customer Council. -- The Customer Council shall:

       (1) review the products and services of Maryland Correctional Enterprises;

       (2) advise the Chief Executive Officer on quality, availability, style, design, delivery, scheduling, and pricing;

       (3) recommend new products and services;

       (4) annually review the catalog of Maryland Correctional Enterprises products and recommend changes to improve the catalog;

       (5) recommend sales, marketing, and customer satisfaction initiatives;

       (6) annually review the Maryland Correctional Enterprises business plan; and

       (7) serve as a forum for raising and discussing issues related to any product or service offered by Maryland Correctional Enterprises.

    (b) Chief Executive Officer. -- The Chief Executive Officer shall present a summary of Customer Council activities and recommendations to the Management Council, as provided in § 3-521(b) of this subtitle following each meeting.


HISTORY: 1999, ch. 324; 2005, ch. 124.